Queue Wait Time

Give every guest an accurate wait time, in real time.

Safari AI turns your existing cameras into a live queue analytics system. Track actual wait times, predict queue length, and provide dynamically updated ETAs that adjust as conditions change throughout the day.

99%+
Counting Accuracy
0
New Cameras Needed
<2wk
Time to Go Live
Theme Park Client
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⌂ Home
☆ Starred
⊞ Dashboards
Wait Times
Predictions
ETA Tracking
🔔 Alerting
⚙ Administration
Home › Dashboards › Time Window 1h ∨
Actual vs Predicted Wait Time (min)
604530150
09:0010:0011:0012:0013:0014:00
Queue Length Over Time
200150100500
09:0010:0011:0012:0013:0014:00
Multi-Attraction Wait Times ● LIVE
Attractions Live
8
Wait time tracking
Avg Wait Time
32m
-4m vs last Sat
Long Waits
2
Over 45m
AttractionActualPredicted
Coaster A18m20m
Dark Ride B28m30m
Flume C48m45m
Spinner D22m22m
Safari AI: Queue Wait Time ● LIVE
Current Wait
28m
Coaster A
Predicted in 1hr
42m
Peak approaching
Accuracy
99.2%
Validated live
Wait Time: Today vs Predicted
9 AM10 AM11 AM1 PM3 PM5 PM7 PM
Coaster A
28m
↑ +4m
Dark Ride B
18m
↓ -2m
Flume C
48m
Alert

↻ Click to see different dashboards


Trusted by operators across North America & Europe
Charlotte Hornets
Merlin Entertainments
Calgary Flames
Yum! Brands
Brightline
Department of Energy
SUMMIT One Vanderbilt
Anakeesta
Herschend
Barcelona Aquarium
L'Enfant Plaza
Stanford University
Goodwill
7-Eleven
The Problem

Without accurate wait time data, guests plan around bad numbers and trust erodes.

Most parks post static wait times based on guesses or outdated sensor data. When the posted time doesn't match reality, guests lose confidence and satisfaction scores drop. The result is frustrated guests, poor queue decision-making, and no ability to intervene before waits spiral.

  • Posted wait times are based on estimates rather than real-time queue measurements
  • No predictive capability means operations teams can't staff up before a peak arrives
  • Guests make attraction choices based on inaccurate ETAs, leading to poor experience distribution across the park
  • No historical actual vs. predicted data makes it impossible to improve forecast accuracy over time
99%+
Counting Accuracy

Validated against ground-truth manual counts at deployment. If a camera view underperforms, we retune before you go live at no cost.

How It Works

Leverage your existing cameras. No construction. Live in under two weeks.

Step 01

Camera Review

We assess your existing CCTV or IP camera feeds remotely. Compatible views proceed; incompatible ones are flagged before any commitment.

Step 02

On-Prem Deployment

A compact server is installed on-site and connected to your camera streams. All video is processed locally. Nothing leaves your network.

Step 03

Calibrate & Go Live

Models are validated against manual counts. Once accuracy is approved, you're live with real-time dashboards and API access from day one.

Case Studies

How leading operators use Safari AI queue wait time data to drive decisions.

Capabilities

Everything queue wait time analytics should do, and actually does.

Actual Wait Time

Track real wait times guests experience to build accurate historical records.

Predicted Wait Time

Live predictions per attraction to enable proactive queue management.

Dynamic ETA

Continuously updated arrival time estimates that adjust as conditions change.

Actual Wait Time

Tracks the actual wait times experienced by guests at each attraction to provide accurate historical data, enabling operations teams to improve future predictions and benchmark performance across days and seasons.

Predicted Wait Time

Provides live wait time predictions for each attraction based on current queue length, dispatch rate, and historical patterns, enabling businesses to mitigate longer queues through proactive staffing and operations decisions.

Dynamic ETA

Continuously updates estimated arrival times for guests in queue, adjusting predictions in real time as conditions change, so posted wait times stay accurate and guests can make better decisions about where to go next.

  • Safari AI delivers 99%+ accuracy on pedestrian and footfall counts across indoor and outdoor environments. Accuracy is validated against manual ground-truth counts during deployment, and our computer vision models are trained on enterprise-scale datasets from theme parks, stadiums, retail destinations, and QSRs. If a camera view underperforms, we tune the model to your specific environment before you go live.

  • No. Safari AI works with the CCTV and IP cameras you already have — no camera rip-and-replace, no construction, no re-wiring. Deployment requires an on-premise server to process the video feeds locally at your site, which we spec and configure as part of onboarding. Your existing camera infrastructure stays exactly as it is.

  • Most customers are live within days to a few weeks, depending on server provisioning and site access. After an initial camera review to confirm compatibility, we install the on-prem server, connect your existing camera feeds, calibrate the models, and validate accuracy against your baselines.

  • Safari AI is built for high-density venues — we measure crowd counts and pedestrian flow at theme parks, NHL and NBA arenas, outlet centers, and stadium concourses. Our models handle occlusion, overlapping visitors, and non-linear movement patterns that break traditional sensor-based or beam-break counting systems. Reference clients include LEGOLAND, the Charlotte Hornets, and the Calgary Flames.

  • Yes. Counts and analytics are available through live dashboards, scheduled exports, and REST APIs, which means you can pipe footfall data into Tableau, Power BI, Snowflake, your POS, or any internal system. Most enterprise customers run Safari AI alongside existing BI and RevOps workflows rather than as a standalone dashboard.

  • Pricing is per-camera and scales based on the number of cameras, sites, and measurements you need — pedestrian counts, occupancy, dwell time, queue wait, and more can be layered on the same feeds. We offer a free 90-day pilot using your existing cameras with no credit card required, so you can validate accuracy and ROI before committing. Contact us for a tailored quote.

Frequently Asked Questions

Free 30-Day Pilot

See exactly what your cameras can do.

Evaluate Safari AI on your existing camera infrastructure for 30 days. No credit card, no commitment.

30-day free pilot · No credit card required · Uses your existing cameras · Video processed on-premise

Rather we reach out? Fill out the form and someone from our team will be in touch to schedule a demo.

Frequently Asked Questions

How accurate is Safari AI's footfall counting?

Safari AI delivers 99%+ accuracy on pedestrian and footfall counts across indoor and outdoor environments. Accuracy is validated against manual ground-truth counts during deployment. If a camera view underperforms, we retune the model to your specific environment before you go live, at no additional cost.

Do I need to replace my cameras to use Safari AI?

No. Safari AI works with the CCTV and IP cameras you already have. No rip-and-replace, no construction, no re-wiring. An on-premise server is installed to process video locally; your existing camera infrastructure stays exactly as it is.

How long does Safari AI deployment take?

Most customers are live within days to a few weeks. After a camera compatibility review, we install the on-prem server, connect camera feeds, calibrate the models, and validate accuracy against your baselines before going live.

Can Safari AI handle high-density crowds?

Yes. Safari AI is built for high-density venues — theme parks, NBA and NHL arenas, outlet centers, and stadium concourses. Models handle occlusion, overlapping visitors, and non-linear movement that defeats traditional beam-break sensors. Clients include LEGOLAND, Charlotte Hornets, and Calgary Flames.

Can Safari AI integrate with Tableau, Power BI, Snowflake, or our POS?

Yes. Footfall counts and analytics are available via live dashboards, scheduled exports, and a REST API. You can pipe data into Tableau, Power BI, Snowflake, your POS, or any internal system. Most customers run Safari AI alongside existing BI and RevOps workflows.

How does Safari AI pricing work?

Pricing is per-camera and scales with the number of cameras, sites, and measurement types. Pedestrian counts, occupancy, dwell time, queue wait time, and more can be layered on the same feeds. A free 30-day pilot with no credit card required is available so you can validate accuracy and ROI before committing.