Case Study — Anakeesta

Managing Crowds From the Parking Lot to the Mountaintop

Anakeesta used Safari AI to measure ride dispatch, live wait times, park occupancy and arriving vehicle traffic from its existing cameras.

Live
Wait Times
By zone
Park Occupancy
Early
Arrival Warnings

Measured from existing parking, queue and ride cameras

A chairlift carrying guests up a forested ridge in the Great Smoky Mountains

Cars backed up on a mountain road waiting to turn into a full parking lot
The Challenge

Crowds built up on the mountain before anyone could see them coming.

On busy days, guests arrived in waves from a busy road into limited parking, then spread across rides and walkways at the top. Without live numbers, the team learned about a crowded section or a long line when guests started to complain.

  • There was no early signal of arrival surges from the road and the lots
  • Crowded sections and long lines were spotted only by walking the park
  • Rides launched with empty seats while lines grew
See How Safari AI Solves This
What We Deployed

From the road to the rides, one live view.

STEP 01

Connected to parking, queue and ride cameras via an on-premise server

Existing parking, queue and ride cameras fed a lightweight on-premise server Safari AI deployed, so video was processed on site.

STEP 02

Measured arrivals, occupancy and every dispatch

Computer vision counted vehicles arriving and turning in, guests in each park section and queue, and seats filled on every launch.

STEP 03

Sent live alerts when thresholds were crossed

Dashboards showed wait times, section occupancy and arrivals in real time, with alerts when a line, a section or the parking neared its limit.

Park Operations
Anakeesta · Today · Updated 17:05
LIVE
Arrivals
212/hr
Vehicles, last hour
Park Occupancy
2,940
74% of capacity
Avg. Wait
22min
↓ 3 min vs target
Seat Utilization
86%
↑ 2 pts vs target
Vehicles arriving per hour
NormalSurge
SURGE ALERT 180
08:0009:0010:0011:0012:0013:0014:0015:0016:0017:00
AreaWaitLoadGuests/hrStatus
Ride #125m91%640On target
Ride #240m72%410Low fill
Walkway A—82%1,150Near limit
Ride #310m88%380On target

Note: Illustrative data

The Result

Shorter waits, fuller rides, more time to prepare.

Families in a short line for a mountain coaster
Live
Wait Times

Live waits on the most popular rides triggered alerts, so staff redirect guests to quieter areas before lines peak.

Riders seated in every mountain coaster cart as an attendant checks belts
By zone
Park Occupancy

Every section's occupancy was measured with real-time alerts, so the team spreads guests out before an area feels crowded.

An attendant directing arriving cars to open spaces in a hillside parking area
Early
Arrival Warnings

Vehicle counts on the approach and in the lots gave the team early notice of a crowd, and more time to prepare.

Action Center

Action Center: From Insight to Action.

Measurements like these feed Safari AI's Action Center, which turns a growing line, a crowded section or an arrival surge into a specific staff action.

Measure
Every ride, lot and section
→
Alert
A threshold is crossed
→
Recommend
Redirect or add staff, per SOP
→
Dispatch
Nearest team member sent
→
Outcome
Shorter waits
  • Real-time recommendations to improve KPIs via email, SMS, robocall, mobile app, Power BI, or API.
  • Recommendations grounded in your own written SOPs, not generic best practices.
What it means for guests Arrivals flagged → ↑ Staff ready → ↑ Seats filled → ↓ Wait times
Get In Touch

See this on your own attractions.

Anakeesta tracked rides, park sections and arriving traffic from cameras already on site. We'll walk through which rides, areas and lots are the best fit for a pilot on your cameras.

Occupancy Vehicle Counts Queue Wait Time Dispatch Optimization Speed of Service

Get In Touch

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