Summit One Vanderbilt
Managing Crowds and Dwell Time Above Manhattan
SUMMIT One Vanderbilt used Safari AI to trace guest journeys from entrance to exit and measure live occupancy on the observation deck and in the gift shop.
Measured from existing attraction cameras
Crowding at the top showed up only when guests felt it.
Ticketing controlled how many guests entered, but not how long they stayed or where they gathered. Popular spaces filled while others sat quiet, and staffing for the deck and the gift shop was set before the day's crowd was known.
- There was no live view of how many guests were in each space
- Visit length and favorite spots were unknown
- Staffing for the deck and shop was set before the crowd was known
Every guest journey, from entrance to exit.
Connected to attraction cameras via an on-premise server
Existing attraction cameras fed a lightweight on-premise server Safari AI deployed, so video was processed on site.
Traced journeys and measured dwell
Computer vision followed guest journeys from entrance to exit and measured how long guests spent in each space.
Reported live and historical occupancy
Dashboards showed current and historical occupancy, with entry and exit patterns for the observation deck and the gift shop.
Note: Illustrative data
More room to enjoy the view, better-timed staffing.
Current occupancy on the deck and in the gift shop let staff spread guests out before a space felt full.
Journeys were traced from entrance to exit, showing how long visits last and which moments hold guests longest.
Dwell by space showed peak engagement periods, guiding staffing and which parts of the experience to improve.
Action Center: From Insight to Action.
Measurements like these feed Safari AI's Action Center, which moves staff toward a filling space before the experience suffers.
- Real-time recommendations to improve KPIs via email, SMS, robocall, mobile app, Power BI, or API.
- Recommendations grounded in your own written SOPs, not generic best practices.
See this at your own attraction.
SUMMIT One Vanderbilt measured guest journeys and occupancy from cameras already in the attraction. We'll walk through which spaces and entrances are the best fit for a pilot on your cameras.
