Staffing the Front Desk to Real Customer Demand
StorageMart used Safari AI to measure staff and customer engagement, front desk wait times and parking use at its facilities, from existing cameras.
Measured from existing office and lot cameras
Front desks were staffed by habit, and parking by assumption.
Self-storage customers often visited without appointments, so it was hard to know how many staff each desk needed and when. Lots and drop-off zones were sized by assumption, taking up space that could serve customers.
- There was no count of how often customers needed staff in person
- Front desk waits were unknown until customers complained
- Parking zones were sized by assumption, not use
Engagement, waits and parking, measured together.
Connected to office and lot cameras via an on-premise server
Existing front office and parking cameras fed a lightweight on-premise server Safari AI deployed, so video was processed on site.
Measured engagements, waits and parking
Computer vision counted staff and customer engagements, how long each lasted, how long customers waited at the desk, and how full each lot and drop-off zone got.
Matched staffing and space to demand
Dashboards showed when and where customers needed help, and which parking zones were actually used, location by location.
Note: Illustrative data
Faster service at the desk, more space for customers.
Desk waits and engagement counts showed exactly when customers needed staff in person, so service stays fast.
Engagement duration showed when and where to position staff, reducing labor costs over time.
Measured lot and drop-off use let StorageMart remove unneeded parking zones and give the space to serving customers.
Action Center: From Insight to Action.
Measurements like these feed Safari AI's Action Center, which calls in help when the desk gets busy and frees staff when it is quiet.
- Real-time recommendations to improve KPIs via email, SMS, robocall, mobile app, Power BI, or API.
- Recommendations grounded in your own written SOPs, not generic best practices.
See this at your own facilities.
StorageMart matched front desk staffing and parking space to measured demand using cameras already on site. We'll walk through which desks and lots are the best fit for a pilot on your cameras.
